Verzendbeleid

Based on your business location in Rotterdam and the nature of your products, here is a professional Shipping Policy for FANCT. This policy covers processing times, costs (domestic and international), and tracking procedures.

Shipping Policy

At FANCT, we strive to deliver your wellness products to you as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Times

  • All orders are processed within 1-2 business days.

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we are experiencing a high volume of orders (e.g., during sales or holidays), shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We primarily use PostNL, DHL, or DPD for reliable delivery.

Destination Estimated Delivery Time Estimated Cost
Netherlands 1-2 business days €4.95 (Free over €75)
Belgium / Germany 2-4 business days €8.95
Rest of Europe 3-7 business days €14.95+
International 7-14 business days Calculated at checkout

Free shipping is available for all orders within the Netherlands over €75.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

FANCT is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

  • Note: For orders within the EU, no customs duties apply.

5. Damages & Lost Packages

If you receive your order damaged, please contact us at info@fanct.com within 48 hours of delivery.

  • Please save all packaging materials and damaged goods before filing a claim.

  • Include your order number and clear photos of the damage in your email.

6. Incorrect Address

If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the additional shipping costs to resend the package.