Terugbetalingsbeleid

Here is a professional Return and Refund Policy for FANCT, written in English but aligned with the Dutch legal requirements (Wet Koop op Afstand) and the specific details provided on your website (such as the 14-day cooling-off period and your Rotterdam address).

Return & Refund Policy

Thank you for shopping at FANCT. If you are not entirely satisfied with your purchase, we are here to help. Our policy is designed to be transparent and fully compliant with Dutch consumer protection laws.

Note on Hygiene Products: Due to the nature of our products (such as V-Steam herbs and intimate care), items can only be returned if the seal remains unbroken. Once the outerbox seal is broken or the packaging is opened, these products are no longer eligible for return due to health protection and hygiene reasons.

3. Return Process

To start a return, please follow these steps:

  1. Notify us: Send an email to info@fanct.com with your order number and the items you wish to return.

  2. Pack the items: Place the items (including the invoice or a note with your order details) securely in a box.

  3. Ship to: > FANCT

    Keverborgstraat 7 3077 RA Rotterdam The Netherlands

4. Return Shipping Costs

The costs for returning the product from your home to our webshop are for your own account. We recommend using a tracked shipping service, as you are responsible for the package until it reaches our warehouse.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, we will refund the full order amount (including original standard shipping costs) within 14 days of your notification of withdrawal.

  • Method: The refund will be processed using the same payment method you used for the initial transaction.

  • Partial Returns: If you return only part of your order, the initial shipping costs will not be refunded.

6. Damaged or Incorrect Items

If you received a damaged or incorrect product, please contact us immediately at info@fanct.com with photos of the issue. In these cases, we will provide a solution (replacement or full refund) and cover the return shipping costs.